Multi-unit conversion
A multi-UOM conversion matrix covering rolls, kg, m², boxes and industry-specific units.
DMS solution for industrial manufacturing
B2B and project-based sales, high-value orders, long credit terms and little reliance on retail distribution channels.
Industrial manufacturing distribution flow
Viettel DMS manages every link in the chain on a single data flow, from manufacturer to outlet.
- R&D, designPLM
- Planning, procurementERP
- ProductionMES, quality, OEE
- Sales, distributionViettel DMS
- After-sales serviceWarranty, customer care
Core business requirements
Large credit limits
Enforce credit limit ceilings with multi-level order approval.
Heavy-vehicle dispatch
Dispatch heavy-duty vehicles, with delivery combined with on-site unloading and crane lifting.
How Viettel DMS delivers
Construction site monitoring
Processes for monitoring progress and delivery status at construction sites.
Field delivery module
Shippers and drivers confirm deliveries on site in the app.
Industry-specific challenges & expected value
Processes that Viettel DMS has standardised and applies in practice for this industry.
Orders & delivery
- Challenge
- Orders are written in notebooks or on Zalo and re-keyed, causing wrong SKUs and quantities; processing is slow and order status can't be tracked.
- How Viettel DMS solves it
- Order in the app (even offline) with prices and promotions applied automatically; orders reach the distributor instantly for approval, picking and delivery assignment; delivery staff update status and collect payment in the app.
Value & expected KPIs
- 60% faster order processing and delivery
- 100% accurate order data
- Higher successful delivery rate
Receivables & collections
- Challenge
- Credit limits and payment terms per outlet are hard to control; cash reconciliation is slow; no ageing reports to chase collections.
- How Viettel DMS solves it
- Set credit limits and payment terms per outlet; new orders are blocked automatically when debts are overdue or over the limit; issue receipts and take QR payments in the app; automatic debt clearing.
Value & expected KPIs
- 70% lower bad-debt risk
- Same-day reconciliation of collections
- Shorter days sales outstanding (DSO)
ERP integration
- Challenge
- Sell-in, sell-out and inventory data sit apart from the ERP; manual two-way entry is laborious and error-prone; financial reports and production plans are delayed.
- How Viettel DMS solves it
- Open API connections with SAP, Oracle, Microsoft Dynamics 365, Bravo…: master data syncs from ERP to DMS and transactions from DMS back to ERP, in real time or on a schedule, with logs and error alerts.
Value & expected KPIs
- 100% automated data flows
- Real-time data for decision-making
- Complete, consistent data
Product catalogue & price lists
- Challenge
- Complex price lists by region, channel and distributor are easily misapplied when closing orders; price changes reach staff slowly and inconsistently.
- How Viettel DMS solves it
- Set up standard price lists by region, channel or outlet tier with validity periods; prices apply automatically when an order is created and discontinued SKUs are locked.
Value & expected KPIs
- 100% accurate prices on orders
- Instant price policy updates across the system
- Minimal receivables disputes caused by wrong prices
Expected KPIs are for reference only; actual results depend on each business's scale and operating model.
Solution ecosystem for the industry
Viettel owns the core distribution and sales processes; extension modules connect to each other via Open API.
Viettel DMS
GT & MT distribution channel management
Manages the entire flow of goods from manufacturer, distributor and dealer to outlet on a single platform.
- Route planning, anti-fraud GPS check-in/check-out
- Real-time orders, inventory and receivables
- Automated promotions, display and loyalty
- Web · Android · iOS, cloud set-up in 1 day
MES production management
Production, execution
Connects ERP with production equipment to monitor and optimise the entire production process in real time.
- Instant updates on output, progress and machine downtime
- Connects PLC, SCADA, IoT, CNC machines and robots
- Production orders by routing, operation, shift and line
- In-process quality control (IPQC) and traceability
PLM product lifecycle management
R&D, design
Manages product data end to end, from concept, design and production to operation and maintenance.
- A single source of truth: CAD drawings, BOMs, technical documents
- Product version and configuration management
- Full traceability of change history
Warranty management
After-sales service
Digitises the warranty process, from receiving requests to dispatching technicians and tracking KPIs.
- Warranty lookup and management by serial number, term and policy
- Warranty and component repair history
- Technician dispatch
- Centralised management dashboard and standard reporting
DMS Insight
Data analytics, real-time reporting
An intelligent data and reporting platform that cuts report preparation time from 3 days to 3 seconds.
- Data Bridge consolidates multiple data sources, processing millions of rows in under 5 seconds
- Insight Core: 30+ chart types, drag-and-drop dashboards
- DataMind AI answers questions in Vietnamese within 3–5 seconds
- 24/7 automated monitoring and alerts; on-premise supported
Customers & results
Implementation stories
VinamilkViettel DMS
Managing a very large distribution channel with online market data
- ~250,000domestic retail outlets
- 600+stores
- 2012started using Viettel DMS
Context
A nationwide distribution network of around 250,000 retail outlets and more than 600 stores.
Challenge
- Sales, route, inventory and promotion data were fragmented
- Field staff and programme effectiveness were hard to track in real time
Solution
- Full Viettel DMS deployment since 2012
- One system for head office, distributors, supervisors and sales reps
- Online ordering, location monitoring, warehouse and receivables management, instant reporting; CRM/ERP/BI integration
Value delivered
- Centralised management of the entire distribution channel
- Real-time tracking of routes, sales, orders and trade support
- Leadership manages with online market data, relying less on manual reports
Multi-plant CNC engineering companyMES
From logbooks and Excel to real-time production management
- -75%data entry hours
- -30%machine downtime hours
- 54% → 65%OEE
- 2 hours → 10 minutesreport preparation
Context
A CNC machining company with several plants, needing to manage and control production in real time.
Challenge
- Fragmented production data, updated manually in logbooks and Excel
- Bottlenecks by shift, machine and operator were hard to pinpoint
- Limited traceability of defects to materials, BOMs and operations
Solution
- MES covering input data, production execution and BI dashboards
- Management of item codes, materials, BOMs, warehouses, production orders, routing, QC, downtime and OEE
- Data captured by QR, entry at each operation and IoT connectivity on a roadmap
Value delivered
- Management tracks progress, output and OEE at any time
- Supervisors identify downtime and bottlenecks instantly
- QC records quality right at each operation
Figures are the project's projected results.
Viettel High Tech (VHT)PLM
Lifecycle management for high-tech products
Context
A unit that researches and manufactures high-tech equipment such as 5G base stations; each product has thousands of components, software versions and complex drawings.
Challenge
- Drawing coordination between the design department and the factory was prone to discrepancies
- A complex component supply chain
Solution
- Consulting on and building a PLM system with major global solution partners
- Connected data from design concept → simulation → prototyping → mass production → warranty and upgrades
Value delivered
- Fewer drawing discrepancies between design and production
- Optimised component supply chain for "Make in Vietnam" equipment
Integrations & partners
Viettel owns the core distribution and sales processes; supporting modules are integrated flexibly through the Viettel DMS Open API.
ERP
Two-way sync of distribution channel master data: dealers, stores, product tree, inventory. SAP partner; other ERPs connect via Open API.
- SAP
- Oracle
- Microsoft Dynamics 365
- Bravo
E-invoicing
Automatically issues valid invoices for every order created in DMS, synchronised with the tax authority.
- S-Invoice (Viettel)
- MISA meInvoice
- VNPT Invoice
- EasyInvoice
Digital signatures
Digitally sign dealer contracts, invoices and electronic documents right on the platform, shortening processing time.
- MySign (Viettel)
- VNPT-CA
- FPT-CA
- BKAV CA
Delivery
Last-mile delivery to outlets and end users; order status syncs back to DMS in real time.
- Viettel Post
- GHN
- GHTK
- J&T Express
- Ninja Van
- VNPost
Payments
Cash collection, reconciliation and omnichannel online payments for dealers and end users.
- Viettel Money
- VNPay
- MoMo
- ZaloPay
- ShopeePay
Deployment models
Two deployment options, depending on the scale and operational specifics of the business.
DMS Standard
SaaS · fast deployment
- Suits the vast majority of businesses, typically up to around 500 users
- Standardised processes that need little customisation, ready to deploy
- Cloud native, system set up in 1 day
- Common industries: FMCG (food, beverages), pharmaceuticals, cosmetics and household chemicals, household goods, equipment, stationery
DMS Project
Tailored to the business
- Scale of more than 50 distributors and more than 500 staff/users
- Businesses with their own operating processes or policies
- Specialised industries such as building materials and equipment/spare parts, or common industries with particular requirements
How we work with you
Current-state assessment
Work with leadership, sales and IT to understand the distribution model and its bottlenecks.
Consulting & demo
Select 1–3 problems with a clear impact on revenue and cost; propose scope and KPIs, and demo on real business processes.
PoC if needed
A small-scale pilot with real data and clear KPIs before the official rollout.
Deployment & expansion
Design, configuration, testing, training, go-live, measuring results and expanding along the roadmap.
Frequently asked questions
Where does Viettel DMS sit in a manufacturer's value chain?
In sales and distribution: managing orders, finished goods warehouses, distribution, routes, outlets and market coverage; it connects with ERP and MES on the production side.
Does Viettel Solutions have a production management solution?
Yes. MES manages production orders, operations, quality, downtime and OEE in real time, connecting PLC, SCADA and IoT; PLM manages the product lifecycle.
How are high-value B2B orders controlled?
Through credit limits, multi-level order approval, customer-specific price lists and order sync with ERP.
Can after-sales service be managed?
Yes. Warranty management by serial number, technician dispatch and an omnichannel customer service centre.
Which deployment model should we choose?
Manufacturers selling B2B or by project are usually suited to the DMS Project model, configured to their own processes; the roadmap starts with an assessment, a demo and a PoC if needed.
More industries in this group
What challenges is your business facing?
Viettel DMS specialists will review your current distribution model and advise on a suitable rollout roadmap, free of charge.
Book a consultationBook a consultation
Leave your details and a Viettel DMS specialist will contact you within 24 working hours to advise on a solution for industrial manufacturing.