Unique identifiers
Manage serial numbers/IMEIs for each device throughout its entire life cycle.
DMS solution for home appliances
Every unit has its own serial number, requiring warranty tracking and delivery with on-site installation.
Home appliances distribution flow
Viettel DMS manages every link in the chain on a single data flow, from manufacturer to outlet.
- ManufacturerSerial per device
- DistributorInventory, receivables
- Dealer, electronics storeSales routes, display
- End userDelivery, installation
- WarrantyTechnician dispatch
Core business requirements
Warranty and maintenance
Warranty and maintenance processes with integrated service tickets.
Delivery with installation
A last-mile delivery flow combined with on-site installation (Installation Flow).
How Viettel DMS delivers
SFA and receivables
Fully supports the SFA sales flow and multi-level receivables management.
Last-mile Delivery App
A last-mile delivery app for drivers and logistics partners.
ERP integration via Open API
Connect SAP, Oracle and in-house ERP systems via Open API.
Industry-specific challenges & expected value
Processes that Viettel DMS has standardised and applies in practice for this industry.
Route planning & visit monitoring
- Challenge
- Overlapping territories, reps straying from their routes and missing outlets; managers struggle to verify actual visits.
- How Viettel DMS solves it
- Plan routes by weekday (Mon–Sat) or frequency (F1–F8), GPS-locate outlets, match check-in/check-out locations and track routes in real time.
Value & expected KPIs
- Over 95% of visits on route
- 15–20% less travel time
- Transparent field activity and higher actual coverage
Receivables & collections
- Challenge
- Credit limits and payment terms per outlet are hard to control; cash reconciliation is slow; no ageing reports to chase collections.
- How Viettel DMS solves it
- Set credit limits and payment terms per outlet; new orders are blocked automatically when debts are overdue or over the limit; issue receipts and take QR payments in the app; automatic debt clearing.
Value & expected KPIs
- 70% lower bad-debt risk
- Same-day reconciliation of collections
- Shorter days sales outstanding (DSO)
Orders & delivery
- Challenge
- Orders are written in notebooks or on Zalo and re-keyed, causing wrong SKUs and quantities; processing is slow and order status can't be tracked.
- How Viettel DMS solves it
- Order in the app (even offline) with prices and promotions applied automatically; orders reach the distributor instantly for approval, picking and delivery assignment; delivery staff update status and collect payment in the app.
Value & expected KPIs
- 60% faster order processing and delivery
- 100% accurate order data
- Higher successful delivery rate
ERP integration
- Challenge
- Sell-in, sell-out and inventory data sit apart from the ERP; manual two-way entry is laborious and error-prone; financial reports and production plans are delayed.
- How Viettel DMS solves it
- Open API connections with SAP, Oracle, Microsoft Dynamics 365, Bravo…: master data syncs from ERP to DMS and transactions from DMS back to ERP, in real time or on a schedule, with logs and error alerts.
Value & expected KPIs
- 100% automated data flows
- Real-time data for decision-making
- Complete, consistent data
Expected KPIs are for reference only; actual results depend on each business's scale and operating model.
Solution ecosystem for the industry
Viettel owns the core distribution and sales processes; extension modules connect to each other via Open API.
Viettel DMS
GT & MT distribution channel management
Manages the entire flow of goods from manufacturer, distributor and dealer to outlet on a single platform.
- Route planning, anti-fraud GPS check-in/check-out
- Real-time orders, inventory and receivables
- Automated promotions, display and loyalty
- Web · Android · iOS, cloud set-up in 1 day
Warranty management
After-sales service
Digitises the warranty process, from receiving requests to dispatching technicians and tracking KPIs.
- Warranty lookup and management by serial number, term and policy
- Warranty and component repair history
- Technician dispatch
- Centralised management dashboard and standard reporting
CXCloud omnichannel customer service centre
Customer care
A "Make in Vietnam" contact centre solution for receiving, answering and caring for customers on every channel.
- Voice, email, chat, SMS, video, social media
- Intelligent call routing
- Automated responses with integrated text-to-speech
- Multi-dimensional statistical reports
DMS Insight
Data analytics, real-time reporting
An intelligent data and reporting platform that cuts report preparation time from 3 days to 3 seconds.
- Data Bridge consolidates multiple data sources, processing millions of rows in under 5 seconds
- Insight Core: 30+ chart types, drag-and-drop dashboards
- DataMind AI answers questions in Vietnamese within 3–5 seconds
- 24/7 automated monitoring and alerts; on-premise supported
Customers & results
Implementation stories
Hoa Phat RefrigerationWarranty management
Digitising the warranty process nationwide
- 20–35%less dispatch time (expected)
- 15–20%higher satisfaction (expected)
- 3 regionsusing the new software
Context
A network of authorised warranty centres across Vietnam's 3 regions; each warranty case passes through many statuses: intake, dispatch, repair, components, completion.
Challenge
- Needed to control SLAs, processing times and KPIs for each centre
- After-sales service quality was hard to measure
Solution
- Software for centralised management of all warranty cases
- Technician dispatch; product history, components and repair results
- KPI dashboards for warranty centres, dispatchers and service managers
Value delivered
- Training on the new software across all 3 regions, with 90 participants in the North alone
- A standardised warranty process with easy progress tracking for every case
Expected figures are reference targets, not acceptance results.
Integrations & partners
Viettel owns the core distribution and sales processes; supporting modules are integrated flexibly through the Viettel DMS Open API.
ERP
Two-way sync of distribution channel master data: dealers, stores, product tree, inventory. SAP partner; other ERPs connect via Open API.
- SAP
- Oracle
- Microsoft Dynamics 365
- Bravo
E-invoicing
Automatically issues valid invoices for every order created in DMS, synchronised with the tax authority.
- S-Invoice (Viettel)
- MISA meInvoice
- VNPT Invoice
- EasyInvoice
Digital signatures
Digitally sign dealer contracts, invoices and electronic documents right on the platform, shortening processing time.
- MySign (Viettel)
- VNPT-CA
- FPT-CA
- BKAV CA
Delivery
Last-mile delivery to outlets and end users; order status syncs back to DMS in real time.
- Viettel Post
- GHN
- GHTK
- J&T Express
- Ninja Van
- VNPost
Payments
Cash collection, reconciliation and omnichannel online payments for dealers and end users.
- Viettel Money
- VNPay
- MoMo
- ZaloPay
- ShopeePay
Deployment models
Two deployment options, depending on the scale and operational specifics of the business.
DMS Standard
SaaS · fast deployment
- Suits the vast majority of businesses, typically up to around 500 users
- Standardised processes that need little customisation, ready to deploy
- Cloud native, system set up in 1 day
- Common industries: FMCG (food, beverages), pharmaceuticals, cosmetics and household chemicals, household goods, equipment, stationery
DMS Project
Tailored to the business
- Scale of more than 50 distributors and more than 500 staff/users
- Businesses with their own operating processes or policies
- Specialised industries such as building materials and equipment/spare parts, or common industries with particular requirements
How we work with you
Current-state assessment
Work with leadership, sales and IT to understand the distribution model and its bottlenecks.
Consulting & demo
Select 1–3 problems with a clear impact on revenue and cost; propose scope and KPIs, and demo on real business processes.
PoC if needed
A small-scale pilot with real data and clear KPIs before the official rollout.
Deployment & expansion
Design, configuration, testing, training, go-live, measuring results and expanding along the roadmap.
Frequently asked questions
Can warranties be tracked by individual serial number?
Yes. Manage the serial number of each device, warranty terms and policies, and component repair history.
Can warranty and installation technicians be dispatched?
Yes. The warranty management software dispatches technicians and tracks the progress of each case via KPI dashboards.
Is there a last-mile delivery app?
Yes. A delivery app for drivers and shipping partners; it can connect with Viettel Post, GHN, GHTK, J&T Express, Ninja Van and VNPost.
Is there an after-sales customer service centre?
Yes. The CXCloud omnichannel customer service centre supports voice, email, chat, SMS and social media, with intelligent call routing.
Does it integrate with ERP?
Yes. It connects with SAP, Oracle and internal ERP systems via Open API.
More industries in this group
What challenges is your business facing?
Viettel DMS specialists will review your current distribution model and advise on a suitable rollout roadmap, free of charge.
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