Strategy & market
Production and market demand are hard to forecast; changing consumer behaviour and competition from e-commerce are pushing businesses towards omnichannel selling.
DMS solutions for other industries
Industries with their own business models: equipment with serial-number warranties, and industrial goods sold B2B under contracts and projects.
The distribution and retail landscape
Retail is shifting from simply selling products to business models built on experience and data.
Common bottlenecks
Operations & processes
Production, distribution, sales and logistics are poorly connected and depend heavily on people; operating costs are high, and inventory and deliveries are hard to control.
Data & technology
Data is fragmented, lacks real-time visibility and has no central analytics platform, making decisions and supply chain optimisation difficult.
People & digital culture
Technology skills and mindset are still limited; working habits are hard to change and digital models are slow to be adopted.
5 shifting trends
Digital supply chain transformation
Digital Twin, IoT and AI strengthen supply chain capability and reduce operating costs.
Omnichannel selling
Combining online and offline for a seamless experience for customers and distribution partners.
Data & artificial intelligence
Machine learning and computer vision optimise demand forecasting, inventory management and personalised marketing.
Intelligent automation
Collaborative robots and AMRs cut labour costs and speed up order processing.
Integrated financial services
Supply chain finance (B2B BNPL) helps distributors and dealers optimise cash flow.
3 industry groups
Home appliances
Every unit has its own serial number, requiring warranty tracking and delivery with on-site installation.
Learn moreForestry & processing
Sold by volume and by the tonne, with m³-to-kg conversion and deliveries by heavy-duty vehicles.
Learn moreIndustrial manufacturing
B2B and project-based sales, high-value orders, long credit terms and little reliance on retail distribution channels.
Learn moreOther distribution flow
Viettel DMS manages every link in the chain on a single data flow, from manufacturer to outlet.
- ManufacturerPlanning, production
- Distributor, dealerOrders, receivables
- Outlet, business customerContracts, projects
- After-sales serviceWarranty, installation
Core business requirements
Unique identifiers
Manage serial numbers/IMEIs for each device throughout its entire life cycle.
Warranty and maintenance
Warranty and maintenance processes with integrated service tickets.
Delivery with installation
A last-mile delivery flow combined with on-site installation (Installation Flow).
Multi-unit conversion
A multi-UOM conversion matrix covering rolls, kg, m², boxes and industry-specific units.
Large credit limits
Enforce credit limit ceilings with multi-level order approval.
Heavy-vehicle dispatch
Dispatch heavy-duty vehicles, with delivery combined with on-site unloading and crane lifting.
Sold by volume and by the tonne
Convert m³ to kg for the same item and dispatch heavy-duty vehicles.
Industry-specific challenges & expected value
Processes that Viettel DMS has standardised and applies in practice for this industry.
Orders & delivery
- Challenge
- Orders are written in notebooks or on Zalo and re-keyed, causing wrong SKUs and quantities; processing is slow and order status can't be tracked.
- How Viettel DMS solves it
- Order in the app (even offline) with prices and promotions applied automatically; orders reach the distributor instantly for approval, picking and delivery assignment; delivery staff update status and collect payment in the app.
Value & expected KPIs
- 60% faster order processing and delivery
- 100% accurate order data
- Higher successful delivery rate
Receivables & collections
- Challenge
- Credit limits and payment terms per outlet are hard to control; cash reconciliation is slow; no ageing reports to chase collections.
- How Viettel DMS solves it
- Set credit limits and payment terms per outlet; new orders are blocked automatically when debts are overdue or over the limit; issue receipts and take QR payments in the app; automatic debt clearing.
Value & expected KPIs
- 70% lower bad-debt risk
- Same-day reconciliation of collections
- Shorter days sales outstanding (DSO)
ERP integration
- Challenge
- Sell-in, sell-out and inventory data sit apart from the ERP; manual two-way entry is laborious and error-prone; financial reports and production plans are delayed.
- How Viettel DMS solves it
- Open API connections with SAP, Oracle, Microsoft Dynamics 365, Bravo…: master data syncs from ERP to DMS and transactions from DMS back to ERP, in real time or on a schedule, with logs and error alerts.
Value & expected KPIs
- 100% automated data flows
- Real-time data for decision-making
- Complete, consistent data
Product catalogue & price lists
- Challenge
- Complex price lists by region, channel and distributor are easily misapplied when closing orders; price changes reach staff slowly and inconsistently.
- How Viettel DMS solves it
- Set up standard price lists by region, channel or outlet tier with validity periods; prices apply automatically when an order is created and discontinued SKUs are locked.
Value & expected KPIs
- 100% accurate prices on orders
- Instant price policy updates across the system
- Minimal receivables disputes caused by wrong prices
Expected KPIs are for reference only; actual results depend on each business's scale and operating model.
Solution ecosystem for the industry
Viettel owns the core distribution and sales processes; extension modules connect to each other via Open API.
Viettel DMS
GT & MT distribution channel management
Manages the entire flow of goods from manufacturer, distributor and dealer to outlet on a single platform.
- Route planning, anti-fraud GPS check-in/check-out
- Real-time orders, inventory and receivables
- Automated promotions, display and loyalty
- Web · Android · iOS, cloud set-up in 1 day
Warranty management
After-sales service
Digitises the warranty process, from receiving requests to dispatching technicians and tracking KPIs.
- Warranty lookup and management by serial number, term and policy
- Warranty and component repair history
- Technician dispatch
- Centralised management dashboard and standard reporting
DMS Insight
Data analytics, real-time reporting
An intelligent data and reporting platform that cuts report preparation time from 3 days to 3 seconds.
- Data Bridge consolidates multiple data sources, processing millions of rows in under 5 seconds
- Insight Core: 30+ chart types, drag-and-drop dashboards
- DataMind AI answers questions in Vietnamese within 3–5 seconds
- 24/7 automated monitoring and alerts; on-premise supported
MES production management
Production, execution
Connects ERP with production equipment to monitor and optimise the entire production process in real time.
- Instant updates on output, progress and machine downtime
- Connects PLC, SCADA, IoT, CNC machines and robots
- Production orders by routing, operation, shift and line
- In-process quality control (IPQC) and traceability
Customers & results
Implementation stories
Hoa Phat RefrigerationWarranty management
Digitising the warranty process nationwide
- 20–35%less dispatch time (expected)
- 15–20%higher satisfaction (expected)
- 3 regionsusing the new software
Context
A network of authorised warranty centres across Vietnam's 3 regions; each warranty case passes through many statuses: intake, dispatch, repair, components, completion.
Challenge
- Needed to control SLAs, processing times and KPIs for each centre
- After-sales service quality was hard to measure
Solution
- Software for centralised management of all warranty cases
- Technician dispatch; product history, components and repair results
- KPI dashboards for warranty centres, dispatchers and service managers
Value delivered
- Training on the new software across all 3 regions, with 90 participants in the North alone
- A standardised warranty process with easy progress tracking for every case
Expected figures are reference targets, not acceptance results.
Integrations & partners
Viettel owns the core distribution and sales processes; supporting modules are integrated flexibly through the Viettel DMS Open API.
ERP
Two-way sync of distribution channel master data: dealers, stores, product tree, inventory. SAP partner; other ERPs connect via Open API.
- SAP
- Oracle
- Microsoft Dynamics 365
- Bravo
E-invoicing
Automatically issues valid invoices for every order created in DMS, synchronised with the tax authority.
- S-Invoice (Viettel)
- MISA meInvoice
- VNPT Invoice
- EasyInvoice
Digital signatures
Digitally sign dealer contracts, invoices and electronic documents right on the platform, shortening processing time.
- MySign (Viettel)
- VNPT-CA
- FPT-CA
- BKAV CA
Delivery
Last-mile delivery to outlets and end users; order status syncs back to DMS in real time.
- Viettel Post
- GHN
- GHTK
- J&T Express
- Ninja Van
- VNPost
Payments
Cash collection, reconciliation and omnichannel online payments for dealers and end users.
- Viettel Money
- VNPay
- MoMo
- ZaloPay
- ShopeePay
Deployment models
Two deployment options, depending on the scale and operational specifics of the business.
DMS Standard
SaaS · fast deployment
- Suits the vast majority of businesses, typically up to around 500 users
- Standardised processes that need little customisation, ready to deploy
- Cloud native, system set up in 1 day
- Common industries: FMCG (food, beverages), pharmaceuticals, cosmetics and household chemicals, household goods, equipment, stationery
DMS Project
Tailored to the business
- Scale of more than 50 distributors and more than 500 staff/users
- Businesses with their own operating processes or policies
- Specialised industries such as building materials and equipment/spare parts, or common industries with particular requirements
How we work with you
Current-state assessment
Work with leadership, sales and IT to understand the distribution model and its bottlenecks.
Consulting & demo
Select 1–3 problems with a clear impact on revenue and cost; propose scope and KPIs, and demo on real business processes.
PoC if needed
A small-scale pilot with real data and clear KPIs before the official rollout.
Deployment & expansion
Design, configuration, testing, training, go-live, measuring results and expanding along the roadmap.
Frequently asked questions
Which industries does the Other group cover?
Home appliances, Forestry & processing and Industrial manufacturing: industries with their own models, such as warranty by serial number and B2B sales by contract and project.
Can it manage the serial number or IMEI of each device?
Yes. Serial/IMEI management for each device throughout its lifecycle.
Does Viettel have a warranty management solution?
Yes. The warranty management software supports lookup by serial number, warranty term and component repair history, and dispatches technicians; it has been deployed for Hoa Phat Refrigeration across 3 regions.
Can manufacturers connect DMS with production?
Yes. Viettel DMS handles sales and distribution, and connects with ERP, MES production management and PLM product lifecycle management from Viettel Solutions.
Is delivery with on-site installation supported?
Yes. A last-mile delivery flow combined with on-site installation (Installation Flow).
How much does Viettel DMS cost?
Indicative price per account: Basic VND 218,000, Advance VND 409,000, Premium VND 545,000; the Enterprise plan is quoted per project. Subscription periods of 3, 6 or 12 months.
What challenges is your business facing?
Viettel DMS specialists will review your current distribution model and advise on a suitable rollout roadmap, free of charge.
Book a consultationBook a consultation
Leave your details and a Viettel DMS specialist will contact you within 24 working hours to advise on a solution for other industries.