Multi-unit conversion
A multi-UOM conversion matrix covering rolls, kg, m², boxes and industry-specific units.
DMS solution for paints & surface coatings
Sold by the can, crate, kg and m² of coverage; dealers and building contractors with large credit limits that require multi-level approval.
Paints & surface coatings distribution flow
Viettel DMS manages every link in the chain on a single data flow, from manufacturer to outlet.
- Paint manufacturerPlanning, sell-in
- DistributorInventory, receivables
- Paint dealerCan, crate, kg, m² coverage
- Contractor, construction siteOn-site delivery
Core business requirements
Large credit limits
Enforce credit limit ceilings with multi-level order approval.
Heavy-vehicle dispatch
Dispatch heavy-duty vehicles, with delivery combined with on-site unloading and crane lifting.
How Viettel DMS delivers
Construction site monitoring
Processes for monitoring progress and delivery status at construction sites.
Field delivery module
Shippers and drivers confirm deliveries on site in the app.
Industry-specific challenges & expected value
Processes that Viettel DMS has standardised and applies in practice for this industry.
Product catalogue & price lists
- Challenge
- Complex price lists by region, channel and distributor are easily misapplied when closing orders; price changes reach staff slowly and inconsistently.
- How Viettel DMS solves it
- Set up standard price lists by region, channel or outlet tier with validity periods; prices apply automatically when an order is created and discontinued SKUs are locked.
Value & expected KPIs
- 100% accurate prices on orders
- Instant price policy updates across the system
- Minimal receivables disputes caused by wrong prices
Receivables & collections
- Challenge
- Credit limits and payment terms per outlet are hard to control; cash reconciliation is slow; no ageing reports to chase collections.
- How Viettel DMS solves it
- Set credit limits and payment terms per outlet; new orders are blocked automatically when debts are overdue or over the limit; issue receipts and take QR payments in the app; automatic debt clearing.
Value & expected KPIs
- 70% lower bad-debt risk
- Same-day reconciliation of collections
- Shorter days sales outstanding (DSO)
Orders & delivery
- Challenge
- Orders are written in notebooks or on Zalo and re-keyed, causing wrong SKUs and quantities; processing is slow and order status can't be tracked.
- How Viettel DMS solves it
- Order in the app (even offline) with prices and promotions applied automatically; orders reach the distributor instantly for approval, picking and delivery assignment; delivery staff update status and collect payment in the app.
Value & expected KPIs
- 60% faster order processing and delivery
- 100% accurate order data
- Higher successful delivery rate
ERP integration
- Challenge
- Sell-in, sell-out and inventory data sit apart from the ERP; manual two-way entry is laborious and error-prone; financial reports and production plans are delayed.
- How Viettel DMS solves it
- Open API connections with SAP, Oracle, Microsoft Dynamics 365, Bravo…: master data syncs from ERP to DMS and transactions from DMS back to ERP, in real time or on a schedule, with logs and error alerts.
Value & expected KPIs
- 100% automated data flows
- Real-time data for decision-making
- Complete, consistent data
Expected KPIs are for reference only; actual results depend on each business's scale and operating model.
Solution ecosystem for the industry
Viettel owns the core distribution and sales processes; extension modules connect to each other via Open API.
Viettel DMS
GT & MT distribution channel management
Manages the entire flow of goods from manufacturer, distributor and dealer to outlet on a single platform.
- Route planning, anti-fraud GPS check-in/check-out
- Real-time orders, inventory and receivables
- Automated promotions, display and loyalty
- Web · Android · iOS, cloud set-up in 1 day
DMS Insight
Data analytics, real-time reporting
An intelligent data and reporting platform that cuts report preparation time from 3 days to 3 seconds.
- Data Bridge consolidates multiple data sources, processing millions of rows in under 5 seconds
- Insight Core: 30+ chart types, drag-and-drop dashboards
- DataMind AI answers questions in Vietnamese within 3–5 seconds
- 24/7 automated monitoring and alerts; on-premise supported
Integrations & partners
Viettel owns the core distribution and sales processes; supporting modules are integrated flexibly through the Viettel DMS Open API.
ERP
Two-way sync of distribution channel master data: dealers, stores, product tree, inventory. SAP partner; other ERPs connect via Open API.
- SAP
- Oracle
- Microsoft Dynamics 365
- Bravo
E-invoicing
Automatically issues valid invoices for every order created in DMS, synchronised with the tax authority.
- S-Invoice (Viettel)
- MISA meInvoice
- VNPT Invoice
- EasyInvoice
Digital signatures
Digitally sign dealer contracts, invoices and electronic documents right on the platform, shortening processing time.
- MySign (Viettel)
- VNPT-CA
- FPT-CA
- BKAV CA
Delivery
Last-mile delivery to outlets and end users; order status syncs back to DMS in real time.
- Viettel Post
- GHN
- GHTK
- J&T Express
- Ninja Van
- VNPost
Payments
Cash collection, reconciliation and omnichannel online payments for dealers and end users.
- Viettel Money
- VNPay
- MoMo
- ZaloPay
- ShopeePay
Deployment models
Two deployment options, depending on the scale and operational specifics of the business.
DMS Standard
SaaS · fast deployment
- Suits the vast majority of businesses, typically up to around 500 users
- Standardised processes that need little customisation, ready to deploy
- Cloud native, system set up in 1 day
- Common industries: FMCG (food, beverages), pharmaceuticals, cosmetics and household chemicals, household goods, equipment, stationery
DMS Project
Tailored to the business
- Scale of more than 50 distributors and more than 500 staff/users
- Businesses with their own operating processes or policies
- Specialised industries such as building materials and equipment/spare parts, or common industries with particular requirements
How we work with you
Current-state assessment
Work with leadership, sales and IT to understand the distribution model and its bottlenecks.
Consulting & demo
Select 1–3 problems with a clear impact on revenue and cost; propose scope and KPIs, and demo on real business processes.
PoC if needed
A small-scale pilot with real data and clear KPIs before the official rollout.
Deployment & expansion
Design, configuration, testing, training, go-live, measuring results and expanding along the roadmap.
Frequently asked questions
Can paint sold by the can, crate and kg be managed?
Yes. A single item converts between cans, crates, kg and m² of coverage; whichever unit a rep orders in, the system converts automatically.
What if dealers and contractors have different credit limits?
Each customer has its own credit limit and payment terms; orders over the limit go through multi-level approval.
Can separate price lists be applied for dealers and construction contractors?
Yes. Price lists by channel or outlet tier with validity periods, applied automatically when orders are created.
Can deliveries to construction sites be tracked?
Yes. Track progress and delivery status at the site; drivers confirm delivery directly in the app.
Are there sales reports by region and by dealer?
Yes. DMS Insight provides real-time dashboards on sales, receivables and orders.
Other industries in industrial goods
What challenges is your business facing?
Viettel DMS specialists will review your current distribution model and advise on a suitable rollout roadmap, free of charge.
Book a consultationBook a consultation
Leave your details and a Viettel DMS specialist will contact you within 24 working hours to advise on a solution for paints & surface coatings.