Strategy & market
Production and market demand are hard to forecast; changing consumer behaviour and competition from e-commerce are pushing businesses towards omnichannel selling.
DMS solutions for energy
Fuel and lubricant distribution through dealer networks, sold by the drum and by the litre, with loss control on every delivery run.
The distribution and retail landscape
Retail is shifting from simply selling products to business models built on experience and data.
Common bottlenecks
Operations & processes
Production, distribution, sales and logistics are poorly connected and depend heavily on people; operating costs are high, and inventory and deliveries are hard to control.
Data & technology
Data is fragmented, lacks real-time visibility and has no central analytics platform, making decisions and supply chain optimisation difficult.
People & digital culture
Technology skills and mindset are still limited; working habits are hard to change and digital models are slow to be adopted.
5 shifting trends
Digital supply chain transformation
Digital Twin, IoT and AI strengthen supply chain capability and reduce operating costs.
Omnichannel selling
Combining online and offline for a seamless experience for customers and distribution partners.
Data & artificial intelligence
Machine learning and computer vision optimise demand forecasting, inventory management and personalised marketing.
Intelligent automation
Collaborative robots and AMRs cut labour costs and speed up order processing.
Integrated financial services
Supply chain finance (B2B BNPL) helps distributors and dealers optimise cash flow.
Energy distribution flow
Viettel DMS manages every link in the chain on a single data flow, from manufacturer to outlet.
- Primary depotImported, domestic
- Secondary depotTank stock
- Master dealer, distributorTankers, losses per trip
- Store, garage, dealerOrders by drum, litre, crate
- CustomerRetail, wholesale
Core business requirements
Multi-unit conversion
A multi-UOM conversion matrix covering rolls, kg, m², boxes and industry-specific units.
Large credit limits
Enforce credit limit ceilings with multi-level order approval.
Heavy-vehicle dispatch
Dispatch heavy-duty vehicles, with delivery combined with on-site unloading and crane lifting.
Drum, litre and crate conversion
A conversion matrix between fuel units of measure for the same item.
Tank and tanker management
Track tank stock, dispatch tanker trucks and control losses on every trip.
Industry-specific challenges & expected value
Processes that Viettel DMS has standardised and applies in practice for this industry.
Product catalogue & price lists
- Challenge
- Complex price lists by region, channel and distributor are easily misapplied when closing orders; price changes reach staff slowly and inconsistently.
- How Viettel DMS solves it
- Set up standard price lists by region, channel or outlet tier with validity periods; prices apply automatically when an order is created and discontinued SKUs are locked.
Value & expected KPIs
- 100% accurate prices on orders
- Instant price policy updates across the system
- Minimal receivables disputes caused by wrong prices
Receivables & collections
- Challenge
- Credit limits and payment terms per outlet are hard to control; cash reconciliation is slow; no ageing reports to chase collections.
- How Viettel DMS solves it
- Set credit limits and payment terms per outlet; new orders are blocked automatically when debts are overdue or over the limit; issue receipts and take QR payments in the app; automatic debt clearing.
Value & expected KPIs
- 70% lower bad-debt risk
- Same-day reconciliation of collections
- Shorter days sales outstanding (DSO)
Orders & delivery
- Challenge
- Orders are written in notebooks or on Zalo and re-keyed, causing wrong SKUs and quantities; processing is slow and order status can't be tracked.
- How Viettel DMS solves it
- Order in the app (even offline) with prices and promotions applied automatically; orders reach the distributor instantly for approval, picking and delivery assignment; delivery staff update status and collect payment in the app.
Value & expected KPIs
- 60% faster order processing and delivery
- 100% accurate order data
- Higher successful delivery rate
Distributor inventory
- Challenge
- The brand has no real-time view of distributor stock; goods near expiry, expired or out of stock on key SKUs; books don't match reality.
- How Viettel DMS solves it
- Manage receipts, issues and stock by batch, expiry date and warehouse location; stock is deducted automatically on delivery; Min–Max levels with alerts; stock counts by scanning codes in the app.
Value & expected KPIs
- 100% transparent sell-out inventory data
- 80% lower risk of writing off near-expiry goods
- Fewer stock-outs on key SKUs
Expected KPIs are for reference only; actual results depend on each business's scale and operating model.
Solution ecosystem for the industry
Viettel owns the core distribution and sales processes; extension modules connect to each other via Open API.
Viettel DMS
GT & MT distribution channel management
Manages the entire flow of goods from manufacturer, distributor and dealer to outlet on a single platform.
- Route planning, anti-fraud GPS check-in/check-out
- Real-time orders, inventory and receivables
- Automated promotions, display and loyalty
- Web · Android · iOS, cloud set-up in 1 day
DMS Insight
Data analytics, real-time reporting
An intelligent data and reporting platform that cuts report preparation time from 3 days to 3 seconds.
- Data Bridge consolidates multiple data sources, processing millions of rows in under 5 seconds
- Insight Core: 30+ chart types, drag-and-drop dashboards
- DataMind AI answers questions in Vietnamese within 3–5 seconds
- 24/7 automated monitoring and alerts; on-premise supported
Fuel level & journey monitoring
Fuel transport
Monitors vehicle fuel levels and journeys, helping control losses on every trip.
- Tracks fuel levels on vehicles
- Monitors journeys
- Data for reconciling losses per trip
Smart fuel station
Fuel station operations
Viettel Solutions' fuel station operations suite: video surveillance, fire safety and asset monitoring at the station.
- Smart Gas Station
- AI cameras and VMS video management system
- Fire alerts at fuel stations
- Asset management
Customers & results
Implementation stories
PetrolimexCustomer app & payments
Digital channels for fuel retail
Context
The customer mobile app had limited features and did not reach customers inside or outside the Petrolimex ecosystem.
Challenge
- Limited features in the customer app
- Customer bases of units within the ecosystem were not being leveraged
Solution
- Automated payment system in the mobile app
- Digital channels (Web, App) for the retail business
- Collection and management of customer information on digital channels
Value delivered
- Digital channels became the centre of the customer experience
- New customers attracted through promotions and loyalty programmes
Integrations & partners
Viettel owns the core distribution and sales processes; supporting modules are integrated flexibly through the Viettel DMS Open API.
ERP
Two-way sync of distribution channel master data: dealers, stores, product tree, inventory. SAP partner; other ERPs connect via Open API.
- SAP
- Oracle
- Microsoft Dynamics 365
- Bravo
E-invoicing
Automatically issues valid invoices for every order created in DMS, synchronised with the tax authority.
- S-Invoice (Viettel)
- MISA meInvoice
- VNPT Invoice
- EasyInvoice
Digital signatures
Digitally sign dealer contracts, invoices and electronic documents right on the platform, shortening processing time.
- MySign (Viettel)
- VNPT-CA
- FPT-CA
- BKAV CA
Delivery
Last-mile delivery to outlets and end users; order status syncs back to DMS in real time.
- Viettel Post
- GHN
- GHTK
- J&T Express
- Ninja Van
- VNPost
Payments
Cash collection, reconciliation and omnichannel online payments for dealers and end users.
- Viettel Money
- VNPay
- MoMo
- ZaloPay
- ShopeePay
Deployment models
Two deployment options, depending on the scale and operational specifics of the business.
DMS Standard
SaaS · fast deployment
- Suits the vast majority of businesses, typically up to around 500 users
- Standardised processes that need little customisation, ready to deploy
- Cloud native, system set up in 1 day
- Common industries: FMCG (food, beverages), pharmaceuticals, cosmetics and household chemicals, household goods, equipment, stationery
DMS Project
Tailored to the business
- Scale of more than 50 distributors and more than 500 staff/users
- Businesses with their own operating processes or policies
- Specialised industries such as building materials and equipment/spare parts, or common industries with particular requirements
How we work with you
Current-state assessment
Work with leadership, sales and IT to understand the distribution model and its bottlenecks.
Consulting & demo
Select 1–3 problems with a clear impact on revenue and cost; propose scope and KPIs, and demo on real business processes.
PoC if needed
A small-scale pilot with real data and clear KPIs before the official rollout.
Deployment & expansion
Design, configuration, testing, training, go-live, measuring results and expanding along the roadmap.
Frequently asked questions
Which part of the energy industry does Viettel DMS support?
The distribution of fuel and lubricants through master dealers and dealers to fuel stations, garages and service stations.
Can drums, litres and crates be converted on the same item?
Yes. A conversion matrix between fuel units of measure on the same item.
Can transport losses be controlled?
Yes. Track tank stock, dispatch tankers and control losses on every trip; it can be combined with the fuel level and journey monitoring solution.
What solutions does Viettel Solutions offer for fuel stations?
Smart fuel stations, AI cameras and VMS, fire alerts at stations and asset management, together with a customer app and mobile payments.
Can receivables from large dealers be controlled?
Yes. Credit limits, multi-level order approval and automatic order blocking when the limit is exceeded or debts are overdue.
How much does Viettel DMS cost?
Indicative price per account: Basic VND 218,000, Advance VND 409,000, Premium VND 545,000; the Enterprise plan is quoted per project. Subscription periods of 3, 6 or 12 months.
What challenges is your business facing?
Viettel DMS specialists will review your current distribution model and advise on a suitable rollout roadmap, free of charge.
Book a consultationBook a consultation
Leave your details and a Viettel DMS specialist will contact you within 24 working hours to advise on a solution for energy.