VIEN

DMS solution for packaging

Direct B2B sales to manufacturers under framework contracts, in large volumes and with multiple convertible units of measure.

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Packaging distribution flow

Viettel DMS manages every link in the chain on a single data flow, from manufacturer to outlet.

  1. Packaging plantProduction planning
  2. Framework contractKg, rolls, reams
  3. Heavy-load deliveryConfirmed in the app
  4. Manufacturer (B2B customer)Receivables, limits

Core business requirements

Multi-unit conversion

A multi-UOM conversion matrix covering rolls, kg, m², boxes and industry-specific units.

Large credit limits

Enforce credit limit ceilings with multi-level order approval.

Heavy-vehicle dispatch

Dispatch heavy-duty vehicles, with delivery combined with on-site unloading and crane lifting.

Sold by kg, roll and ream

B2B orders under framework contracts with multiple interchangeable units of measure.

How Viettel DMS delivers

Construction site monitoring

Processes for monitoring progress and delivery status at construction sites.

Field delivery module

Shippers and drivers confirm deliveries on site in the app.

Industry-specific challenges & expected value

Processes that Viettel DMS has standardised and applies in practice for this industry.

Product catalogue & price lists

Challenge
Complex price lists by region, channel and distributor are easily misapplied when closing orders; price changes reach staff slowly and inconsistently.
How Viettel DMS solves it
Set up standard price lists by region, channel or outlet tier with validity periods; prices apply automatically when an order is created and discontinued SKUs are locked.

Value & expected KPIs

  • 100% accurate prices on orders
  • Instant price policy updates across the system
  • Minimal receivables disputes caused by wrong prices

Receivables & collections

Challenge
Credit limits and payment terms per outlet are hard to control; cash reconciliation is slow; no ageing reports to chase collections.
How Viettel DMS solves it
Set credit limits and payment terms per outlet; new orders are blocked automatically when debts are overdue or over the limit; issue receipts and take QR payments in the app; automatic debt clearing.

Value & expected KPIs

  • 70% lower bad-debt risk
  • Same-day reconciliation of collections
  • Shorter days sales outstanding (DSO)

Orders & delivery

Challenge
Orders are written in notebooks or on Zalo and re-keyed, causing wrong SKUs and quantities; processing is slow and order status can't be tracked.
How Viettel DMS solves it
Order in the app (even offline) with prices and promotions applied automatically; orders reach the distributor instantly for approval, picking and delivery assignment; delivery staff update status and collect payment in the app.

Value & expected KPIs

  • 60% faster order processing and delivery
  • 100% accurate order data
  • Higher successful delivery rate

ERP integration

Challenge
Sell-in, sell-out and inventory data sit apart from the ERP; manual two-way entry is laborious and error-prone; financial reports and production plans are delayed.
How Viettel DMS solves it
Open API connections with SAP, Oracle, Microsoft Dynamics 365, Bravo…: master data syncs from ERP to DMS and transactions from DMS back to ERP, in real time or on a schedule, with logs and error alerts.

Value & expected KPIs

  • 100% automated data flows
  • Real-time data for decision-making
  • Complete, consistent data

Expected KPIs are for reference only; actual results depend on each business's scale and operating model.

Solution ecosystem for the industry

Viettel owns the core distribution and sales processes; extension modules connect to each other via Open API.

Viettel DMS

GT & MT distribution channel management

Manages the entire flow of goods from manufacturer, distributor and dealer to outlet on a single platform.

  • Route planning, anti-fraud GPS check-in/check-out
  • Real-time orders, inventory and receivables
  • Automated promotions, display and loyalty
  • Web · Android · iOS, cloud set-up in 1 day

DMS Insight

Data analytics, real-time reporting

An intelligent data and reporting platform that cuts report preparation time from 3 days to 3 seconds.

  • Data Bridge consolidates multiple data sources, processing millions of rows in under 5 seconds
  • Insight Core: 30+ chart types, drag-and-drop dashboards
  • DataMind AI answers questions in Vietnamese within 3–5 seconds
  • 24/7 automated monitoring and alerts; on-premise supported

Integrations & partners

Viettel owns the core distribution and sales processes; supporting modules are integrated flexibly through the Viettel DMS Open API.

ERP

Two-way sync of distribution channel master data: dealers, stores, product tree, inventory. SAP partner; other ERPs connect via Open API.

  • SAP
  • Oracle
  • Microsoft Dynamics 365
  • Bravo

E-invoicing

Automatically issues valid invoices for every order created in DMS, synchronised with the tax authority.

  • S-Invoice (Viettel)
  • MISA meInvoice
  • VNPT Invoice
  • EasyInvoice

Digital signatures

Digitally sign dealer contracts, invoices and electronic documents right on the platform, shortening processing time.

  • MySign (Viettel)
  • VNPT-CA
  • FPT-CA
  • BKAV CA

Delivery

Last-mile delivery to outlets and end users; order status syncs back to DMS in real time.

  • Viettel Post
  • GHN
  • GHTK
  • J&T Express
  • Ninja Van
  • VNPost

Payments

Cash collection, reconciliation and omnichannel online payments for dealers and end users.

  • Viettel Money
  • VNPay
  • MoMo
  • ZaloPay
  • ShopeePay

Deployment models

Two deployment options, depending on the scale and operational specifics of the business.

DMS Standard

SaaS · fast deployment

  • Suits the vast majority of businesses, typically up to around 500 users
  • Standardised processes that need little customisation, ready to deploy
  • Cloud native, system set up in 1 day
  • Common industries: FMCG (food, beverages), pharmaceuticals, cosmetics and household chemicals, household goods, equipment, stationery

DMS Project

Tailored to the business

  • Scale of more than 50 distributors and more than 500 staff/users
  • Businesses with their own operating processes or policies
  • Specialised industries such as building materials and equipment/spare parts, or common industries with particular requirements

How we work with you

  1. Current-state assessment

    Work with leadership, sales and IT to understand the distribution model and its bottlenecks.

  2. Consulting & demo

    Select 1–3 problems with a clear impact on revenue and cost; propose scope and KPIs, and demo on real business processes.

  3. PoC if needed

    A small-scale pilot with real data and clear KPIs before the official rollout.

  4. Deployment & expansion

    Design, configuration, testing, training, go-live, measuring results and expanding along the roadmap.

Frequently asked questions

Can packaging sales under framework contracts be managed?

Yes. B2B orders under framework contracts, with multiple interconvertible units of measure such as kg, rolls and reams.

Can credit limits for manufacturing customers be controlled?

Yes. Separate credit limits and payment terms; orders are blocked automatically when over the limit or overdue; multi-level order approval.

Can separate prices be applied for each customer?

Yes. Price lists by customer group, region and channel with validity periods, applied automatically when orders are placed.

Can large-volume deliveries be dispatched?

Yes. Dispatch heavy-load vehicles; drivers confirm delivery in the app.

Does it sync with ERP?

Yes. Open API connections with SAP, Oracle, Microsoft Dynamics 365, Bravo…

Other industries in slow-moving consumer goods

What challenges is your business facing?

Viettel DMS specialists will review your current distribution model and advise on a suitable rollout roadmap, free of charge.

Book a consultation

Book a consultation

Leave your details and a Viettel DMS specialist will contact you within 24 working hours to advise on a solution for packaging.